United States Mint Director David Ryder has sent an email to all Mint customers, indicating that delays in Mint products and shipments could happen due to COVID-19. The Mint, which is part of the Federal government, is subject to rules put in place to combat the pandemic. That could, in short, lead to significant cut backs in staff. Those cutbacks could impact production as well as sales fulfillment and customer support.
Here is Mr. Ryder’s email:
Dear Valued Mint Customer,
As the global impacts of COVID-19 continue to evolve, my top priority remains the health, safety, and well-being of the Mint workforce – the men and women who work hard to ensure you receive the highest quality products.
As part of the Federal workforce we have and will continue to follow all guidance provided to the Federal Government, to include the information provided by Centers for Disease Control and Prevention. As we do this, the decisions I make will undoubtedly impact the on sale dates, availability, and delivery of some of our numismatic products, and you may also experience longer wait times when calling our customer service number. It is because of this that I ask for your patience and understanding during these unprecedented times.
I encourage you to use the United States Mint catalog site https://catalog.usmint.gov/ as your primary source of the most current information on product and service status.
Thank you for your patronage and continued dedication to the United States Mint. Please do all you can to be safe, stay healthy, and to keep others safe. We are all in this together, and we will get through it together.
Sincerely,
Mint Director David Ryder Email to Customers
Dave
It is encouraged that readers who purchase products directly from the Mint use the Product Catalog to get the latest dates on new products.