NGC No Longer Offering Grades of Submissions by Phone

The following is a Press Release from Numismatic Guaranty Corporation, NGC, announcing that it will not longer be providing the grades of submissions over the phone. Grades of coins will be provided online in the Submission tool once the grading process is completed. For many years, NGC has provided grading results by phone to those who had submitted their coins for grading. The change comes as part of the streamlining of processes by Certified Collectibles Group, the parent company of NGC, PMG, CGC, and CSG.

To improve efficiency and provide a better customer experience, Customer Service will no longer provide grades over the phone. All grading results will be available online through the free online Submission Tracking resource.

The Certified Collectibles Group® (CCG®) companies are continually looking for ways to improve efficiency and provide a better customer experience. Some measures that we are taking are large, such as investing in new technology and extending a massive hiring push, while others are relatively small, but still enable us to get more done for our customers.

One change that we are making is that Customer Service will no longer provide the grades of submissions over the phone. Instead, customers should take advantage of our free online Submission Tracking resource.

Submission Tracking enables you to follow your submission as it makes its way through the certification process. It is the quickest and easiest way to see that your submission has been received, whether it has been graded and when it is on its way back to you. Grades are available to view online when a submission’s status is “Shipped.”

To access Submission Tracking, simply log in to your account by clicking “Sign In” at the upper right of the NGC, PMG, CGC or CSG website and then clicking on “My Submissions” under your profile symbol.

Leave a Reply

%d bloggers like this: