Message to Mint Customers

The United States Mint sent out the following message to the press yesterday. It thanks customers of the Mint for their patience during the ongoing COVID-19 (Coronavirus) pandemic. The brief message explains at a high level the changes that the Mint has had to make in order to remain functional which in turn has impacted production and customers wait times when trying to speak to the Mint. Ultimately though, the Customer Service Index score for March was 92%, the highest rating for the year so far.

The United States Mint’s (Mint) highest priority continues to be the health, safety, and well-being of our workforce, and we have implemented numerous measures to reduce the risk of employee exposure to COVID-19. These measures have understandably had an impact on the availability, on-sale dates, and delays in delivery of some of our numismatic products, as well as longer wait times when calling our customer service number.

Despite these challenges, the Mint workforce has been able to continue to provide the superior customer service our customers have come to expect from the Mint, as demonstrated by the Customer Service Index (CSI) score for March of 92%, our highest rating year to date. We want to thank our Mint customers for their patience, patronage, and continued dedication to the United States Mint. Please continue to visit the United States Mint catalog site as your primary source of the most current information on product and service status.

United States Mint

While there is a level of normality at the Mint, with social distancing measures in place and Numismatic products slated to be released later this month, you can expect there to still be some shipping and customer service delays for the foreseeable future.

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