The United States Mint, after suffering another website meltdown and significant public backlash, has announced that it will be suspending pre-orders for future 2021 Morgan and Peace Dollars. The announcement came via email to Mint customers and acknowledged that the high volume of web traffic caused “significant numbers of Mint customers to experience website anomalies that resulted in their inability to complete transactions.”
For now, the Mint has decided that all future pre-orders will be delayed. The Morgan Dollar struck in Denver and San Francisco were slated to be available to pre-order on June 1 while the Philadelphia strike as well as the 2021 Peace Dollar were slated for June 7. Those dates are no longer in play as the mint works to sort out its site to handle the onslaught of customers who attempt to order them.
Here is the email from the United States Mint to customers:
The United States Mint is committed to providing the best possible online experience to its customers. The global silver shortage has driven demand for many of our bullion and numismatic products to record heights. This level of demand is felt most acutely by the Mint during the initial product release of numismatic items. Most recently in the pre-order window for 2021 Morgan Dollar with Carson City privy mark (21XC) and New Orleans privy mark (21XD), the extraordinary volume of web traffic caused significant numbers of Mint customers to experience website anomalies that resulted in their inability to complete transactions.
In the interest of properly rectifying the situation, the Mint is postponing the pre-order windows for the remaining 2021 Morgan and Peace silver dollars that were originally scheduled for June 1 (Morgan Dollars struck at Denver (21XG) and San Francisco (21XF)) and June 7 (Morgan Dollar struck at Philadelphia (21XE) and the Peace Dollar (21XH)). While inconvenient to many, this deliberate delay will give the Mint the time necessary to obtain web traffic management tools to enhance the user experience. As the demand for silver remains greater than the supply, the reality is such that not everyone will be able to purchase a coin. However, we are confident that during the postponement, we will be able to greatly improve on our ability to deliver the utmost positive U.S. Mint experience that our customers deserve. We will announce revised pre-order launch dates as soon as possible.
Thank you for a being a United States Mint customer.
There is no indication of when the Mint will reschedule the pre-orders for these coins and the Product Schedule has been updated to indicate all of these coins are now in “TBD” stage.