The Certified Collectables Group Announces Extended Customer Support Hours

In a Press Release earlier this month, the Certified Collectables Group (CCG) announced that it is extending its customer support hours across all of its subsidiaries. Customer support hours are now from 8:00 AM to 8:00 PM Eastern, Monday through Friday. Previously, the customer service team hours were 9:00 AM to 5:00 PM Eastern. The change comes from feedback from submitters and customers and is made possible by improved optimizations and technologies the company uses.

CCG is the parent company of Numismatic Guaranty Company, NGC.

The Certified Collectibles Group® (CCG®) is excited to announce that all of the CCG companies are extending their Customer Service hours in the new year. Effective immediately, Customer Service representatives are available between the hours of 8 a.m. and 8 p.m. EST, Monday through Friday.

CCG is making this update to better serve submitters whose schedules make it difficult to contact Customer Service between 9 a.m. and 5 p.m. EST, as well as submitters on the West Coast. This and other updates related to optimization and technology have greatly improved CCG Customer Service over the last several months, and now CCG is proud to score above industry metrics in Customer Service.

The CCG companies include the world’s largest and leading services for collectibles certification and conservation: Numismatic Guaranty Company™ (NGC®), Numismatic Conservation Services™ (NCS®), Paper Money Guaranty® (PMG®), Certified Guaranty Company® (CGC®), Classic Collectibles Services® (CCS®), CGC Trading Cards®CGC Video Games®Certified Sports Guaranty® (CSG®), Authenticated Stamp Guaranty® (ASG®) and Collectibles Authentication Guaranty® (CAG®).

To reach any of the CCG companies, call 1-800-587-1897 (toll free) or email

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